An Outsourced Support Call
Everybody knows that outsourcing is a common reality in a lot of companies. Also in Microsoft, global tech support is located in India (I think). Obviously we still have a local IT department that helps us out, but when the issue outgrows the local helpers, we have to log a ticket at ’support’. When they get back to you, you sometimes have to pay a lot of attention to understand what is being said, because a dialect is very often difficult to understand. Somebody recorded a follow-up call from global support, and it’s really funny :) Check this out:
Video: Microsoft Support Call
Painful, but incredibly funny.
February 15th, 2008 at 12:24 pm
The scary thing is, it does actually happen =)
And Microsoft aren’t alone in this area.
February 19th, 2008 at 12:44 am
[…] I know tech support is cheaper if outsourced, but what is the use of phone representatives that no one can understand? If my call is “being recorded for quality purposes”, then why isn’t a guy like that fired as soon as the first mangled sentence leaves his mouth? (via MicroMiel) […]